Terms and Conditions

Effective Date: March 12, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Noble Shine Cleaning (“Company,” “we,” “us,” or “our”) governing your use of our cleaning services and communications.

By booking a service, requesting a quote, or communicating with us, you agree to these Terms. If you do not agree, please do not use our services.

Services Provided

Noble Shine Cleaning offers professional cleaning services, including:

Commercial Cleaning
Deep Cleaning
House Cleaning
Maid Services
Monthly Cleaning
Move-In Cleaning
Move-Out Cleaning
Office Cleaning
Post-Construction Cleaning
Vacation Rental Cleaning

All services are customized based on the size, condition, and specific needs of the property.

Estimates and Pricing

All estimates are based on the information provided at the time of booking.

Final pricing may vary due to:

Property size and condition
Level of cleaning required
Additional services requested

Customer approval is required before any additional work is performed.

Payments

Payment terms include:

Payment is due upon completion unless otherwise agreed
Deposits may be required for certain services
Recurring services may be billed on a scheduled basis

Late or unpaid balances may result in service suspension.

Scheduling and Cancellations

Appointments are scheduled based on availability.

We kindly request at least 24 hours’ notice for cancellations or rescheduling.

Late cancellations or no-shows may be subject to a cancellation fee.

Customer Responsibilities

Customers agree to:

Provide accurate service details
Ensure access to the property at the scheduled time
Secure pets and remove hazards
Provide access to water and electricity if required

Satisfaction Policy

We aim to deliver high-quality results. If you are not satisfied with your service:

Please notify us within 24 hours
We may offer a re-clean of the affected area

Safety and Property Conditions

While we take care during cleaning, Noble Shine Cleaning is not responsible for:

Pre-existing damage
Wear and tear of surfaces or materials
Items not properly secured or fragile items

Limitation of Liability

Noble Shine Cleaning is not liable for:

Indirect or incidental damages
Damage due to pre-existing conditions
Issues beyond our control

Our liability is limited to the cost of the service provided.

Communications and SMS Consent

By providing your phone number, you consent to receive communications from Noble Shine Cleaning related to your service.

These communications may include:

Appointment confirmations
Service reminders
Follow-up messages

SMS consent and phone number will not be shared or sold to any third party or affiliates for marketing purposes.

Types of SMS Communications

After consent, you may receive messages such as:

Appointment reminders
Cleaning confirmations
Service updates

Example:

“Hi [Customer Name], your cleaning service with Noble Shine Cleaning is scheduled for [Date].”

Message Frequency

Message frequency may vary. Typically, 1–5 messages per appointment or service cycle.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-In Method

You may opt in through:

Website forms
Phone communication
Written agreements

Opt-Out Method

You may opt out at any time by replying “STOP”.

For assistance, reply “HELP” or contact us at (650) 456-9882.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or share personal information with third parties for marketing purposes.

Changes to Terms

Noble Shine Cleaning reserves the right to update these Terms at any time. Updates will be posted with a revised effective date.

Contact Information

Noble Shine Cleaning

Phone: (650) 456-9882
Email: info@nobleshinecleaning.com